Case Study

How a Large Health Care Company Prevented Avoidable Hospital Readmissions, Saving $62M

The Challenge

A health care company’s members had a high level of readmission rates following hospitalization. The care team did not have the capacity to effectively engage and monitor each patient for an additional 30 days at home.

According to the Agency for Healthcare Research and Quality (AHRQ), in one year, there were 3.5 million potentially preventable adult inpatient hospital stays, costing $33.7 billion, especially by seniors and individuals with chronic conditions. This ineffective use of the health system raises costs, additionally stresses provider resources, and may not result in the best care for the individual.

The Challenge

The Solution

EmpowerHealth partnered with the health care company by applying our turn-key solution to seamlessly connect individuals with personalized engagement through the power of multi-modal conversations and augmented intelligence. The solution was live in 10 days, and after 90 days, our proven approach resulted in: Reaching 38,500 members, a volume 600 times more – at 1/50th of the costs – than the company had previously been able to reach. This includes reaching back out to individuals identified as needing follow up, with our conversational AI-enabled digital health assistant remembering the information from the previous conversation.

The Impact

EmpowerHealth’s conversational AI-enabled digital health assistant reached out to 100% of the health plan's members, resulting in:

User Circle


Members Meaningfully Engaged

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Reduced Readmissions

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Clinical Cost Savings

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Return on Investment

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