EmpowerHealth's intelligent health engagement tool conversationally engages members using the first-ever consumer engagement solution that provides natural voice, text, and secure chat through a single unified engine. The service extends reach and capacity while reducing operational costs. Easily apply personalization and automation to gather information and identify a variety of factors that influence health such as vitals, social, financial, environmental and behavioral. 

The results are streamlined interventions, reduced cost, improved outcomes and patient satisfaction.

No Volume Constraints and Faster Time to Resolution

  • Unlimited use cases and care plans with dynamic, information-led pathways
  • Identify and address risk in real time, meeting requirements of value based care (VBC)
  • Provide patient support, improved safety, empowerment and satisfaction
  • Reduce physician, care management and administrator burn out
  • Improve care coordination, quality of care and increase access to services
  • Deploy real-time notifications to care teams, PCP and family members for continuity of care
  • Improve performance measures – never miss a care opportunity
No Volume Constraints and Faster Time to Resolution

How We Execute: Disease Management

Diabetes Quality Solution Example

Our offerings are highly customizable based on your goals and workflow configurations. Built to seamlessly connect individuals with high touch care through the power of multi-modal conversations to improve experience, performance and care quality, while lowering cost of care.

Welcome: Improve program effectiveness and enhance engagement. Introduce services as a trusted source, using tailored message delivery and personalization.

Validate: Meet regulatory, HIPAA and privacy requirements. Obtain consent and opt-in using automation to reduce errors and labor costs.

Educate: Multi-channel communications that inform recipient about service components and why it's vital to participate.

Engage: Personalized conversations based on risk, needs and previous interaction (clinical and non-clinical). Configurable for any assessment, condition(s), procedure, care plan or business workflow.













Scale quality using cognitive technologies


Labor Cost Savings


Gaps in Care Identified and Addressed


Contact Center Hours Saved

Efficiency Gains That Save Valuable Time and Money

Identify care gaps that unlock insights, in real time.

The increased prevalence of diabetes and associated comorbidities such as hypertension, mental health, musculoskeletal (MSK), kidney disease, cancer and other disorders impacting the health of populations and the cost of health care can be significantly reduced. EmpowerHealth’s unique solutions automate the escalation to human interventions, producing positive outcomes and a proven ROI.

Personalized Engagement That Improves Quality

Personalized Engagement That Improves Quality

Clinicians are freed up to do what they do best - deliver Care

Conversationally collect vitals, wellbeing and SDoH information of more individuals at no additional cost. Find people in need of intervention when it matters most, in real-time. Automatically transfer to right resources at the right time to improve population health, disease management and care coordination.

Lower labor costs
Lower labor costs
Improve clinical outcomes
Improve clinical outcomes
Optimize care quality
Optimize care quality
Streamline care coordination
Streamline care coordination
Increase satisfaction
Increase satisfaction
Decrease clinician burnout
Decrease clinician burnout

Client Journey

Customized Workflows Aligned With Your Strategy

Data Exchange & Eligibility Files
Data Exchange & Eligibility Files

Ingest population file from client based on condition, risk, transition or performance measures

Campaign Framework & Pathways
Care Plan & Pathways

Pre-built templates designed to assist with controlling BS, appt., weight, foot/ wound check, vision priorities, etc.

Onboarding & Introduction

Broadcast conversation to familiarize members with service, obtain SMS consent, disclaimers, etc.

Deploy Conversations
Deploy Conversations

Conduct digital engagement by phone, and/or SMS and chat to collect data to drive care plan adherence and clinical compliance.

Configure Education & Support
Configure Education & Support

Offer educational information, tips and articles specific to pathway.

Navigation and Intervention
Navigation and Intervention

Real-time risk and gap identification. Triage and transfer based on risk and needs. Live and self serve.

Follow-Up / Gap Closure
Follow-Up / Gap Closure

Complete follow-up conversations to ensure next best step was fulfilled. Survey members for satisfaction.

Reports & Analytics

Dashboard with relevant data and information, including actionable insight reports, analytics, trends behavior change and demonstrated ROI.

Innovative Digital Health Management Solutions

  • Care team extension
  • Empower members and patients
  • Enable proactive intervention
  • Address gaps based on risk and acuity
  • Empower behavior change
  • Improve PCP involvement
  • Prevention and lower risk
  • Connect with topics, tips and resources
  • Reduce cost of care
  • Achieve clinical compliance, Stars and HEDIS measures
  • Decrease impact of health conditions on (re)admissions

Capture Data Through Intelligent Conversations ​Data-driven health ecosystem that delivers unlimited, proactive care at scale

Inbound Outbound Graphic

Meet Dion

Sample Journey for Diabetes Member/Patient

Meet Dion
Conversational Outreach

Angel discusses Diabetes Care (CDC), appointments, medical history, medication adherence, weight monitoring, lab test data, controlling BS, foot / wound check, vision and nutrition priorities etc.

Comprehensive Care Coordination

Dion scheduled his appointment. Angel offers to send him text messages to help him remember the appointment. Angel will automatically follow up afterwards to confirm the annual visit occurred.

Personalize Care Plan

Dion is also diagnosed with hypertension, Angel checks his BP reading as well as making sure he has the right tools to check his blood pressure.


Dion reported that he doesn’t have a BP cuff. Angel transfers Dion to customer service at the conclusion of call to order and ship one to his home.

Education & Support

Dion indicated he was interested in receiving resources on nutrition and exercise, Angel deploys the digital content. Angel will also deploy health nudges and Care Tips to help Dion stay on track.

Identify Care Opportunity/ Close Gap

Depending on his needs, Dion could be transferred to PCP, care manager, telehealth or other resources through a warm hand off.

Reports & Analytics

Dion improved compliance by achieving target weight, target blood pressure, HbA1c controlled, <8.0% and 80% medication adherence.


Angel can comprehend

  • Utterances
  • Interruptions
  • Nested response

Angel can automate escalation based on

  • Workflow and logic
  • Acuity and need

Angel can be deployed

  • in 72 languages and 200 accents

Angel is not a chatbot

  • Sophisticated data flow and modalities

Why Empower?

EmpowerHealth is improving health, one conversation at a time. We forge impactful partnerships with health providers and payers to seamlessly connect individuals with enhanced health outcomes through the power of multi-modal conversation and augmented intelligence.

Let's Talk Health

Leverage EmpowerHealth to unlock the power of real-time, actionable data to strengthen quality, performance and outcomes.

A Wide Range of Campaigns and Care Plans

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Congestive Heart Failure (CHF)
Chronic Obstructive Pulmonary Disease (COPD)
High Blood Pressure
Behavioral Health
Maternal Health
Pre and Post Discharge
Medication Adherence & Compliance
Annual Wellness Visits and Prevention
Readmission Reduction
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Our Clients

Let's Get Started

Would you like to learn more about EmpowerHealth? Get in touch and we’ll get back with you as soon as possible!