No Volume Constraints and Faster Time to Resolution
- Campaigns and care plans with dynamic, information- led pathways
- Identify and address risk in real time
- Provide patient support, improved safety, empowerment and satisfaction
- Reduce physician, care management and administrator burn out
- Improve care coordination and quality of care
- Deploy electronic notifications to care teams, PCP and family members for continuity of care
- Improve performance measures – never miss a care opportunity
How We Execute: Disease Management
Diabetes Quality Solution Example
Our offerings are highly customizable based on your goals and workflow configurations. Built to seamlessly connect individuals with high touch care through the power of multi-modal conversations to improve experience, performance and care quality, while lowering cost of care.
Welcome: Improve program effectiveness and enhance engagement. Introduce services as a trusted source, using tailored message delivery and personalization.
Validate: Meet regulatory, HIPAA and privacy requirements. Obtain consent and opt-in using automation to reduce errors and labor costs.
Educate: Multi-channel communications that inform recipient about service components and why it's vital to participate.
Engage: Personalized conversations based on risk, needs and previous interaction (clinical and non-clinical). Configurable for any condition(s), procedure, care plan or workflow.
01
Greeting
02
Authentication
03
Introduction
04
Engagement
Personalized Engagement That Improves Quality
Clinicians are freed up to do what they do best - Deliver Care
Conversationally collect vitals, wellbeing and SDoH information of more individuals at a time. Find people in need of intervention when it matters most, in real-time. Automatically transfer to right resources at the right time to improve disease management and care coordination.
Labor cost savings
Improve clinical outcomes
Optimize care quality
Streamline care coordination
Increase satisfaction
Decrease clinician burnout
Data Exchange & Eligibility Files
Ingest population file from client based on condition, risk, transition or performance measures
Care Plan & Pathways
Pre-built templates designed to assist with controlling BS, appt., weight, foot/ wound check, vision priorities, etc.
Deploy Conversations
Conduct digital engagement by phone, and/or SMS and chat to collect data to drive care plan adherence and clinical compliance.
Configure Education & Support
Offer educational information, tips and articles specific to pathway.
Navigation and Intervention
Real-time risk and gap identification. Triage and transfer based on risk and needs. Live and self serve.
Follow-Up / Gap Closure
Complete follow-up conversations to ensure next best step was fulfilled. Survey members for satisfaction.
Meet Dion
Sample Journey for Diabetes Member/Patient
Angel can comprehend
- Utterances
- Interruptions
- Nested response
Angel can automate escalation based on
- Workflow and logic
- Acuity and need
Angel can be deployed
- in 72 languages and 200 accents
Angel is not a chatbot
- Sophisticated data flow and modalities
Why Empower?
EmpowerHealth is improving health, one conversation at a time. We forge impactful partnerships with health providers and payers to seamlessly connect individuals with enhanced health outcomes through the power of multi-modal conversation and augmented intelligence.
A Wide Range of Campaigns and Care Plans
Our Clients
