Population Health

Manage and monitor people with precision, efficiency and quality

EmpowerHealth offers an intelligent health engagement tool to conversationally engage members to reduce operational costs, increase member satisfaction, and address pain points associated with population health, mental health, and disease management.

No Volume Constraints and Faster Time to Resolution

  • Campaigns and care plans with dynamic, information- led pathways
  • Identify and address risk in real time
  • Provide patient support, improved safety, empowerment and satisfaction
  • Reduce physician, care management and administrator burn out
  • Improve care coordination and quality of care
  • Deploy electronic notifications to care teams, PCP and family members for continuity of care
  • Improve performance measures – never miss a care opportunity
No Volume Constraints and Faster Time to Resolution

How We Execute: Disease Management

Diabetes Quality Solution Example

Our offerings are highly customizable based on your goals and workflow configurations. Built to seamlessly connect individuals with high touch care through the power of multi-modal conversations to improve experience, performance and care quality, while lowering cost of care.

  • Welcome: Improve program effectiveness and enhance engagement. Introduce services as a trusted source, using tailored message delivery and personalization.

  • Validate: Meet regulatory, HIPAA and privacy requirements. Obtain consent and opt-in using automation to reduce errors and labor costs.

  • Educate: Multi-channel communications that inform recipient about service components and why it's vital to participate.

  • Engage: Personalized conversations based on risk, needs and previous interaction (clinical and non-clinical). Configurable for any condition(s), procedure, care plan or workflow.

01

Greeting

Greeting

02

Authentication

Authentication

03

Introduction

Introduction

04

Engagement

Engagement

Efficiency Gains That Save Valuable Time and Money

Identify care gaps that unlock insights, in real time

We screen for members and patients that require attention in that moment so your care managers don't have to.

Scale quality using cognitive technologies

$618k

Labor Cost Savings

88%

Gaps in Care Identified and Addressed

15k

Contact Center Hours Saved

Personalized Engagement That Improves Quality

Clinicians are freed up to do what they do best - Deliver Care

Conversationally collect vitals, wellbeing and SDoH information of more individuals at a time. Find people in need of intervention when it matters most, in real-time. Automatically transfer to right resources at the right time to improve disease management and care coordination.

Labor cost savings

Improve clinical outcomes

Optimize care quality

Streamline care coordination

Increase satisfaction

Decrease clinician burnout

Client Journey

Customized Workflows Aligned With Your Strategy

Data Exchange & Eligibility Files

Ingest population file from client based on condition, risk, transition or performance measures

Care Plan & Pathways

Pre-built templates designed to assist with controlling BS, appt., weight, foot/ wound check, vision priorities, etc.

Onboarding & Introduction

Broadcast conversation to familiarize members with service, obtain SMS consent, disclaimers, etc.

Deploy Conversations

Conduct digital engagement by phone, and/or SMS and chat to collect data to drive care plan adherence and clinical compliance.

Configure Education & Support

Offer educational information, tips and articles specific to pathway.

Navigation and Intervention

Real-time risk and gap identification. Triage and transfer based on risk and needs. Live and self serve.

Follow-Up / Gap Closure

Complete follow-up conversations to ensure next best step was fulfilled. Survey members for satisfaction.

Reports & Analytics

Dashboard with relevant data and information, including actionable insight reports, analytics, trends. behavior change and demonstrated ROI.

Innovative Digital Health Management Solutions

  • Care team extension
  • Empower members and patients
  • Enable proactive intervention
  • Address gaps based on risk and acuity
  • Empower behavior change
  • Improve PCP involvement
  • Prevention and lower risk
  • Connect with topics, tips and resources
  • Reduce cost of care
  • Achieve clinical compliance, Stars and HEDIS measures
  • Decrease impact of health conditions on (re)admissions

Capture Data Through Intelligent Conversations ​

Data-driven health ecosystem that delivers unlimited, proactive care at scale

Meet Dion

Sample Journey for Diabetes Member/Patient

Conversational Outreach

Angel discusses Diabetes Care (CDC), appointments, medical history, medication adherence, weight monitoring, lab test data, controlling BS, foot / wound check, vision and nutrition priorities etc.

Comprehensive Care Coordination

Dion scheduled his appointment. Angel offers to send him text messages to help him remember the appointment. Angel will automatically follow up afterwards to confirm the annual visit occurred.

Personalize Care Plan

Dion is also diagnosed with hypertension, Angel checks his BP reading as well as making sure he has the right tools to check his blood pressure.

Navigation

Dion reported that he doesn’t have a BP cuff. Angel transfers Dion to customer service at the conclusion of call to order and ship one to his home.

Education & Support

Dion indicated he was interested in receiving resources on nutrition and exercise, Angel deploys the digital content. Angel will also deploy health nudges and Care Tips to help Dion stay on track.

Identify Care Opportunity/ Close Gap

Depending on his needs, Dion could be transferred to PCP, care manager, telehealth or other resources through a warm hand off.

Reports & Analytics

Dion improved compliance by achieving target weight, target blood pressure, HbA1c controlled, <8.0% and 80% medication adherence.

Angel can comprehend

  • Utterances
  • Interruptions
  • Nested response

Angel can automate escalation based on

  • Workflow and logic
  • Acuity and need

Angel can be deployed

  • in 72 languages and 200 accents

Angel is not a chatbot

  • Sophisticated data flow and modalities

Why Empower?

EmpowerHealth is improving health, one conversation at a time. We forge impactful partnerships with health providers and payers to seamlessly connect individuals with enhanced health outcomes through the power of multi-modal conversation and augmented intelligence.

Let's Talk Health

Leverage EmpowerHealth to unlock the power of real-time, actionable data to strengthen quality, performance and outcomes.

A Wide Range of Campaigns and Care Plans

Diabetes

Hypertension

Congestive Heart Failure (CHF)

Chronic Obstructive Pulmonary Disease (COPD)

High Blood Pressure

Behavioral Health

Asthma

Maternal Health

Pre and Post Discharge

Medication Adherence & Compliance

Annual Wellness Visits and Prevention

Readmission Reduction

Our Clients

Our Clients
Our Clients
Our Clients
Our Clients
Our Clients
Our Clients
Our Clients

Let's Get Started

Would you like to learn more about EmpowerHealth? Get in touch and we’ll get back with you as soon as possible!