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Care Angel Launches HEALS Rapid Response COVID-19 Back to Work, Back to Community (Safely) Programs Using On-Demand Workforce of AI, Voice Powered Digital Nurse Assistants

The industry leader in automation and scalable Augmented Intelligence (AI)-powered Virtual Nurse Assistants, today announced the availability of a new "HEALS" (Help Early Awareness Logistics and Surveillance) program designed to address the dire need for smart, safe and quick to deploy return to school solutions amidst the COVID-19 pandemic.

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HEALS Back2School (Safely) ™ was launched to offer powerful COVID-19 screening and self-assessment tools to detect, identify and protect students, faculty, staff and communities from the risk of virus spread. The program is an extension of the company's award-winning SmartCare Platform and HEALS programs for health plans, employers and government that handle the continuous engagement, management, triage, navigation and care support of millions of at-risk populations. Leveraging the ANGEL platform, schools and communities are now empowered to perform proactive clinical intake continuously through phone calls and texts and at massive scale. With this approach, large populations can check-in virtually with ANGEL, completing COVID-19 screenings and be notified of risk in real-time.

As administrations across the country struggle to find a way to ensure a successful, staged return to classrooms and reduce education disruption - while minimizing student, staff and faculty health risks - technology solutions are increasingly being evaluated as a means to continuously engage, manage, monitor, and care for these at-risk populations. The ANGEL offering provides access to live resources for testing and contact tracing, while real time analytics are delivered securely to the schools and universities to maintain the highest level of safety protocols at the lowest cost.

Care Angel's HEALS Back2School (Safely) Program can be deployed in as little as five days and its unlimited workforce of Virtual Nurse Assistants will offer screening capabilities that make the process streamlined, efficient and effective with the ability to:

Enable users to self-screen for COVID-19 symptoms often (daily or 2x day, automatically covering hundreds of thousands of people across large geographic areas)

Gather critical information and clinical input for staff, students and families to be alerted in real time if they are cleared to go to work/school

Detect who requires medical intervention, testing, isolation and/or contract tracing

Reinforce and update safety protocols to make the environment safe

Inform and remind staff, students and families of policies and PPE recommendations by school administration

Deploy a seamless, intelligent, efficient process to maintain continuity and safety

Track, alert and report on virus detection and other clinical and non-clinical findings in a robust analytics-driven dashboard

"As society looks towards the '20-'21 academic year, parents, teachers and kids are afraid. It is imperative that we find smart, scalable solutions to help protect schools, students and faculty to enable a safe return to the classroom," said<span>&nbsp;</span><span>Wolf Shlagman</span>, CEO, Care Angel. "With the introduction of the Care Angel HEALS Back2School (Safely) program, we are able to harness the power of our Augmented Intelligence-powered, on-demand Virtual Nurse Assistants who can continuously and proactively monitor, screen and evaluate the health and well-being of an entire school district or university population as a means to identify COVID-19 risk quickly and at scale."

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Care Angel Named Finalist in GuideWell's National COVID-19 Innovation Collaborative

Care Angel, the leader in augmented intelligence (AI) – voice enabled Digital Nurse Assistants, today announced that the company has been selected as a finalist of the GuideWell COVID-19 Health Innovation Collaborative. GuideWell launched the initiative as a means to connect diverse innovative health-technology companies across the US to bring forth solutions that address gaps in response to the global health pandemic.

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As a health solutions company, GuideWell has committed to source innovative technology solutions that demonstrate the potential to alleviate some of the healthcare challenges people face during public health emergencies. The collaborative is specifically focused on addressing critical risk areas facing health care professionals and staff, homebound COVID-19 patients and families, and other social issues arising from social distancing. During the evaluation process, GuideWell reviewed Care Angel's ability to deliver its services at scale, which has already been validated having implemented solutions with millions of touches for COVID-19, chronic and post-discharge programs for the sickest, costliest and neediest populations from Medicare and Medicaid with a large, national payer.

ANGEL was developed to serve as an intelligent, Digital Nurse Assistant that helps individuals maintain health and well-being to close gaps in care and improve outcomes. Delivering continuous, personalized care monitoring, management and engagement using an omni-channel approach, and starting with a simple phone call. ANGEL helps solve engagement, population management, medication adherence, care coordination and provider and patient satisfaction from a single, enterprise platform. The offering extends care by proactively collecting vitals, well-being, medication adherence and other data by phone, text, email, web, app, chat, and IoT, at scale, identifying the patients in need of intervention and alerting care teams via the HIPAA compliant reporting dashboard. Closing more gaps in care, reducing ED visits, avoidable hospitalizations and improved clinical outcomes are just some of the benefits of the ANGEL technology.

As the COVID-19 pandemic continued to expand drastically in terms of reach and impact, Care Angel recognized early on that its ANGEL solution was well positioned to bolster the scope and scale of resources that have been heavily burdened by the health crisis. Care Angel's rapid response COVID-19 HEALS program was launched specifically to address the current pandemic at a national scale and has already been offered to millions through an existing partnership with a large payer. Deployed through the SmartCare Platform, the offering leverages ANGEL, Care Angel's on-demand workforce of AI-powered Virtual Nurse Assistants, who mimic nurses and care teams, performing clinical and well-being intakes and regular check-ins. This includes remotely screening and assessing for COVID-19, connecting at risk individuals to resources for testing, social isolation and other services in order to reduce exposure and prevent the spread of the virus.

"The Care Angel team is thrilled that GuideWell has recognized the potential of our ANGEL Virtual Nurse Assistants to proactively address the growing need for accessible, scalable COVID-19 care resources," said Darren Hay, Chief Revenue Officer, Care Angel. "Since the roll out of our HEALS offering, we've seen outstanding early results engaging and supporting members at home, at work and in the community. We are proud to collaborate with our fellow finalists to find the most effective ways to use technology as a means to minimize the devastation of the pandemic while having the most positive impact possible on clinical and wellbeing outcomes."

About GuideWell 

GuideWell Mutual Holding Corporation (GuideWell) is a not-for-profit mutual holding company and the parent to a family of forward-thinking companies focused on transforming health care. The GuideWell organization includes the leading health insurance company in Florida; a portfolio of clinical delivery organizations; a health care consumer marketing, sales and engagement company; a provider of administrative services to state and federal health care programs; and a leader in risk adjustment and population care management. The GuideWell enterprise serves 27 million people in 35 states and is headquartered in Jacksonville, Fla. For more information, visit

About Care Angel

Care Angel is the industry leader in automation and exponentially scalable solutions for continuous engagement, management, surveillance, triage, navigation and care of millions. ANGEL, the world's first voice-enabled Artificial Intelligent (AI), Virtual Nurse Assistant comes to life through the company's award-winning SmartCare Platform. ANGEL enables the most effective, efficient and scalable way to engage, monitor and manage large, at-risk populations with complex and chronic conditions at the lowest cost, starting with a simple phone call or text-based care conversation.

Care Angel's AI solutions give care teams the ability to conversationally collect accurate patient data, consistently and continuously, receiving regular updates on vitals and well-being to inform and manage real-time interventions and avoid missed care opportunities. Care Angel's multi-modal engagement platform helps payers and providers to automatically close gaps in care, identify SDoH needs, navigate to appropriate care setting, automatically and achieve higher HEDIS/Stars measures. The technologically advanced platform also extends its capabilities to create a communications ecosystem that pushes specific and configurable alerts and notifications to strengthen the connections and partnership among patients, their providers, their health plans and their families. Care Angel is proven to lower costs and improve medical and financial outcomes, resulting in a strong ROI for customers.


Jessy Green
(917) 689-9295

SOURCE Care Angel

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Care Angel Launches Revolutionary Rapid Response "HEALS" COVID-19 Program

Overnight, COVID-19 has created widespread demand for healthcare solutions that can augment human activities and expand patient care capacities without overwhelming providers, call centers or compromising quality of treatment. In order to meet this urgent need, Care Angel's HEALS program was launched to scale the availability of ANGEL, the company's on-demand workforce of Virtual Nurse Assistants, designed to facilitate clinical conversations via secure phone calls or text communication.

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In its role, ANGEL automates and scales 10x outbound and inbound engagement of potentially at-risk individuals encompassing Medicare Advantage, Medicaid, commercial health plans, health systems, providers, government health emergency operations, employers and pharma. By leveraging the power of AI, Virtual Care Assistants are able to perform the clinical intake and continuous and periodic check-ins through phone calls and texts, freeing up call centers and valuable clinical resources to care for the neediest first. Key capabilities of ANGEL's AI offering include the ability to remotely:

  • Assess COVID-19 clinical symptoms

  • Manage chronic conditions

  • Identify social determinants of health needs such as food, assistance with social isolation

  • Support behavioral health, medication adherence and other needs

  • Help calm anxiety and the sense of powerlessness

  • Monitor, discover changes in condition, prevent spread, deliver important information and direct people to appropriate resources continuously  

ANGEL has already proven that she is capable of engaging, informing, educating, triaging and managing populations at scale during national emergencies, disasters and pandemics. The offering currently conducts outreach and remote monitoring, identifying and helping to close gaps in care for millions of patients per month through secure, multi-modal communications, including talk and text. The executive team has successfully operated within the remote healthcare space during hurricanes, floods and fires, as well as during the H1N1 pandemic response, making them particularly well suited to tackle needs presented by COVID-19.

"Care Angel was launched to support the mission of extending the human touch of care teams and families in order to care for millions in need, which remains more critical than ever during the COVID-19 pandemic," said Wolf Shlagman, Care Angel's CEO. "With HEALS we are leveraging the power of ANGEL, our Artificial Intelligent Virtual Care Assistants to take over many repetitive, redundant tasks associated with finding, engaging and triaging high-risk populations. This approach allows us to eliminate the burden put on the healthcare system, the frontline and first responders and as a result, care teams can focus on the important initiatives of attending to those that need it most, improving clinical outcomes while saving lives."

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Care Angel named among 37 Startups building voice applications for healthcare

In healthcare, voice technology finds a market particularly rife with potential and impactful use cases. The high cost of labor for physicians and other skilled workers - who spent countless hours inputting data into their electronic health records - is one example of an opportunity for startups to disrupt the status quo.

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Care Angel recognized as one of five AI advances in healthcare that appear to have the most potential - Forbes Tech

Forbes Tech - From interacting with patients to directing patients to the most effective care setting, virtual nursing assistants could save the healthcare industry $20 billion annually. Since virtual nurses are available 24/7, they can answer questions, monitor patients and provide quick answers. Most applications of virtual nursing assistants today allow for more regular communication between patients and care providers between office visits to prevent hospital readmission or unnecessary hospital visits. Care Angel's virtual nurse assistant can even provide wellness checks through voice and AI.

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Enabling High-touch, Personalized Engagement for Florida ACO's

Partnership Supports Connected Care Through Scalable Patient Engagement, Improved Outcomes and Reduced Readmissions

The Florida Association of ACOs (FLAACOs), the premier professional organization for Accountable Care Organizations and value-based healthcare leaders throughout Florida, announced today a strategic partnership with Miami-based Care Angel, to offer Care Angel’s AI and Voice powered Virtual Nurse Assistant, Angel, to FLAACOs’ Statewide ACO membership.

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Care Angel’s innovative patient engagement, monitoring and management platform, SmartCare 3.0, brings Angel to life through a simple phone call on any voice-driven device, like a landline, cell phone or smart phone allowing providers to actively engage and manage their patient population in real time. Care Angel’s Virtual Nurse Assistant, Angel, conversationally checks-in with at-risk patient populations leveraging AI technology to enable scalable engagement with a focus on condition specific health communication. Recent studies of at risk populations have demonstrated patient engagement rates of 83 percent, readmission reduction of 63 percent and a $41 per patient per month net savings, by leveraging the Care Angel solution.   Care Angel closes gaps in care between visits for the highest risk, highest cost patients while reducing hospitalization and readmissions.

Under the agreement, Care Angel will work with FLAACOs and its ACO members to take a proactive approach to implementing Care Angel’s patient engagement, monitoring and management solution, to support FLAACOs members’ patient care and financial goals.

Nicole Bradberry, CEO of FLAACOs, states “Florida’s ACOs are leading the way in the shift toward fee for value supported by FLAACOs’ focus on leveraging collaborative digital health solutions. Care Angel’s innovative approach to active management of at risk populations to drive better health and financial outcomes for our members, aligns perfectly with our mandate as an organization.”

Through the partnership, Care Angel and FLAACO will provide Florida’s 40+ ACOs with pre-negotiated access to the Care Angel solution, ensuring their patients get the care they need, when they need it, without over-burdening existing clinical and administrative staff.

Care Angel’s CEO, Wolf Shlagman, added “Meeting patients where they are, technologically, is one of the keys to scaling active patient engagement, the second critical element is the human touch, an empathetic voice that offers a better experience for the patient. And finally, for sustainably achieving high engagement and improved outcomes between visits, the interaction must be intelligent. Angel acts as an extension of the care team, proactively triaging those that are in need of intervention to a clinician, in real-time. Provider’s success in a value-based care delivery arrangement depends on bringing these three things together. ACO physicians can consistently engage with their patients proactively using technology that their patients already have, allowing them to manage large patient populations much more effectively and efficiently at a dramatically lower cost.”

Care Angel’s AI and voice solution is in use by major health systems, health plans, ACOs, MSOs and IPAs throughout the state of Florida and nationally.


FLAACOs, also known as the Florida Association of Accountable Care Organization, mission is to provide members a vehicle to collaborate, ensuring that each healthcare organization grows and thrives. The Florida-based association aligns goals to help member ACOs shift physician incentives and improve health-care outcomes across the state. FLAACOs provides a voice for the accountable care marketplace and its participating providers, payers, and individual physicians. The goal of FLAACOs is to provide advocacy and support to all Florida accountable care organizations so that together they can become the health-care models of the future. To learn more visit


Care Angel offers the world’s first voice AI, Virtual Nurse Assistant, Angel. Angel empowers the most effective, efficient and scalable way to engage monitor and manage large, at-risk populations with complex and chronic conditions, at the lowest cost starting with a simple phone call. Care Angel’s multi-modal engagement platform helps providers and payers to close gaps in care by automating conversational, outbound check-in care calls, capturing regular updates on vitals and well-being and inform real-time interventions. The platform can also push personalized notifications to remote family and friends, strengthening the communication between patients, care teams and their family caregivers. Our solution is proven to reduce administrative and operational costs, reduce readmissions and improve medical and financial outcomes. For more information about Care Angel’s solutions, please visit



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The Reality of Value-based Care Arrangements

The recent, hilarious SNL skit about a fictional Amazon Artificial Intelligence device made specifically for elderly users, called 'Alexa Silver', is no laughing matter when you consider that 117 million people who have one or more chronic conditions are not receiving the care they need, resulting in over $1 trillion in avoidable costs annually in the United States. The good news is that an actual medical companion for seniors already exists, called 'AVA'. 



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AI and Voice Reduces Costs and Complexity

Care Angel, an artificial intelligence (AI)-powered virtual caregiver and health care assistant platform, was chosen by AARP Services, Inc. (ASI), AARP’s wholly owned for-profit subsidiary, to participate in its CareConnection initiative to provide support, services and community to caregivers. Care Angel launched on CareConnection this month and is currently the only company featured in the Remote Support section of the interactive online site. Other categories include Telehealth, Diet/Nutrition, In-Home Care, Transportation and Advice and Guidance.

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